Stewart Title is committed to providing you with the utmost in customer service. However, should you ever have a concern about the service you receive, we encourage you to tell us about it.
In most cases, your concern is resolved simply by discussing it with one of our Representatives at the office where you conduct business with us.
In the event that our Representative is unable to resolve your concern to your satisfaction, follow the process below so that we can ensure your concern is attended to in a timely manner.
Please contact the Complaint Officer by:
|Telephone||(02) 9081 6200
Toll Free : 1800 300 440
|Fax||Toll Free : 1300 898 175|
Stewart Title Limited
GPO BOX 527
Sydney NSW 2001
When you contact us, we will require:
1. Your Name; Street Address; Email Address and Phone Number with area codes.
2. Where you prefer to be reached.
3. The name of the person with whom you spoke.
4. Particulars relating to the matter.
The Complaint Officer will follow the process outlined below:
A) The Complaint Officer, will acknowledge your complaint by letter or telephone call within 5 business days of receiving the complaint and in some cases, may need to direct your concern to the appropriate Manager for investigation and response.
B) Within 45 calendar days of receiving your enquiry, we will by a letter or a phone call, advise you on the resolution of your complaint and the action Stewart Title has taken, or in complex cases, the status of your complaint and an expected time of resolution. If we are unable to provide a final response within 45 calendar days, we will notify you about the reason for the delay as well as your right to refer the complaint to an External Dispute Resolution Scheme.
C) Stewart Title will send you a final notice on the resolution of your complaint or the plan implemented to resolve your complaint.
D) To ensure that our internal process has been followed, the Complaint Officer’s most important task is to review the details of any complaint objectively and impartially.
Stewart Title is committed to making the best efforts to resolve your complaint to your satisfaction. However, should you remain unsatisfied with the Company’s final position, you may contact the independent organisation below.
Stewart Title is a member of the Financial Ombudsman Service (FOS), an independent organisation that provides dispute resolution between consumers and financial service providers. FOS was approved by the Australian Securities and Investments Commission (ASIC) on 16 May 2008.
The FOS is free to consumers. You may contact FOS via:
|Telephone:||1300 367 287|
|Fax:||(03) 9613 6399|
Financial Ombudsman Service Limited|
GPO Box 3
Melbourne VIC 3001